After Service :

If the products are damaged during transportation due to the incomplete packaging, we will compensate the damaged goods and the freight of the goods.
If you encounters any problems during the installation, please contact us and we will provide installation instructions.
We are Alibaba Assessed Golden supplier, if the goods you received are inconsistent with the contract, you can apply for a claim from Alibaba.
If the product has a large area discoloration during the warranty period, we will compensate a new batch of goods for free and bear the freight
We will keep color samples for every order, to make sure there is ‘’0 ‘’color difference in future orders.

Special Service :

We have rich experience in loading containers, which can ensure the goods without damages during the shipping. Also we have cooperated with professional logistics company for years. We will save you money in the end because of our efficiency and know-how. 
When the order amount reached $60000 per month, we could customize the color charts for our distributors for free.
We could provide the free plan or proposal for your projects.
We could provide the full set of installation accessories and other related products you required. 
We could send our clients several bulk keeping samples for quality verification before the shipment. Moreover, we provide free samples service in the later cooperation for our old clients. 

FAQ

Dear Customers, the following questions are frequently asked by our customers, we put them as following, if you still have any questions haven’t been answered following, you can call our 24 hours telephone NO. to get your quick answer.

1. What are your office hours?

You can reach us from 9:00 A. M. to 9:00 P. M. GTM+8, Monday to Friday, except weekends. Phone: 0086-37587258 Fax: 0086-21-37587268 During our off time, you can call 0086-17191776611 from our product manager.

2. How soon can I get a price quote?

Once we know the panel thickness, aluminum thickness, dimensions, paint requirement(PVDF coating or PE coating ), we can provide you with one competitive price quote within 24 hours.

3. Can I get a sample?

Yes, the samples are free for you,and you need to afford the fee for samples shipping. It usually takes 3-5days.

4. How can my order produced by my brand?

If your order quantity reaches two containers, We could produce OEM production freely after you offer LOGO design. In case that your order quantity cannot reach two containers, you need to pay additional 500 dollars for this OEM production.

5. What’s your delivery time?

Except our legal holiday, it will take 2 weeks for us to finish all your orders’ production.

6. Is there a minimum order requirement?

Due to the high machine setup cost and shipping freight, our minimum order quantity is 500SQM. It is recommended for you to order a 20”GP to reduce the unit price and shipping cost.

7. Do you sell any related products which are used for installing the aluminum composite panel?

You can reach us from 9:00 A. M. to 9:00 P. M. GTM+8, Monday to Friday, except weekends. Phone: 0086-37587258 Fax: 0086-21-37587268 During our off time, you can call 0086-17191776611 from our product manager.

8. Will you match competitors' prices?

If you find a lower price elsewhere for the exact same specification, we will meet or beat that price as long as it is a little higher than our cost price.

9. How do I know I can trust you to make the order from you?

ALUCOLINK is established in 2003, we, as a member of China Construction Association, we have large of customers in more than 80 different countries all over world. From 2003 to 2018, ALUCOLINK’s all projects around the whole world can be made our customers feel 100% satisfaction.

10. What are your terms of delivery?

We accept FOB, CIF,LC etc. You can choose the one which is the most convenient for you.

11. Where can I meet you by face to face?

Our sales center is located in SHANGHAI.if you travel to Shanghai, you can visit our office at any time, we will pick you up from your location in Shanghai. Our factory in Jiaxing city is 1.5 hours far away from Shanghai, welcome to visit our factory before you cooperate with us.

12. How can I be your sole agent in our country?

Welcome you to become our sole agent firstly. According to different countries’ demand, if your yearly purchase quantity from us can reach 30000 to 80000 square meters, you could be our exclusive agent in your country. If you want to know exact quantity requirement for each country, please feel free to contact us at any time.